As a professional, achieving results is very important. It's often necessary to call on employees to help you out, but at the same time those employees can also create certain challenges for you. How do you make a close team out of a group of people? How do you motivate and guide them to perform even better?

'People management training' familiarises you with the complexity of working relationships. You will learn about the ingredients that create successful leadership, an optimal working climate and ‘winning teams’. Models based on practical cases and numerous practical tips mean that you will be able to see immediate results in your own approach.

Goals

Theory? Yes. But mostly practical tools and tips.

How can I tackle the situation better? Why do I react like that? All new managers who strive to do things well often question themselves. This training programme teaches you all the tools that will enable you to analyse your style of leadership, communication or conflict resolution and help you to distinguish the positive aspects of leadership from the pitfalls. Tips for self improvement are included along the way and you are continuously given the chance to put the theory into practice with the aid of familiar examples and shared experience.

Trainer who analyses, evaluates and inspires

Dan Steer is training consultant at Kluwer Training. Following completion of his philosophy degree in England, Dan worked as a project manager in a European marketing agency delivering branding solutions for multinationals such as Vodafone, Philips, Unilever and Sony. Since relocating to Belgium, he has spent the last 6 years as Training and Development Manager for 2 large international IT service companies, implementing people development strategy. Today, Dan’s activities include training consultancy, personal coaching and delivery of training on a variety of subjects including communication and management skills and personal effectiveness.

Advantages

  1. A basic training programme geared towards new managers. You learn the theoretical framework of providing good leadership, whilst largely working on practical case studies.

  2. Over a period of 4 days, you get the opportunity to take a good look at yourself, your relationship with your individual employees and your relationship with your team. Following the training programme, you will have a more conscious approach to providing leadership and you will also react with more self-confidence in difficult situations.

  3. ‘People management training’ provides an ideal arena within which you can address your problems together with the other participants and the trainer. You can also exchange experiences, discuss, learn and pick up new ideas that you can put into practice for yourself.

Results

Yourself

  • Getting to know your own leadership style.
  • Consolidating your strong points and improving your weaker areas.
  • Understanding leadership models and implementing them in order to improve how you work with people.

You and your individual employees

  • Better assessing the performance of your employees.
  • Steering people through discussing less successful achievements.
  • Resolving conflicts and settling differences constructively.
  • Helping your employees to flourish.
  • Guiding and taking care of less effective employees.

You and your team

  • Forging a selection of individual employees into a team.
  • Making your team more creative and more effective.
  • Delegating effectively to your team.

Target audience

  • new managers who are preparing for a position of leadership
  • managers who require a framework that will enable them to be more conscious about providing leadership
  • managers from the business world, the non-profit sector or public services who work in both small and large organisations
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This training fits well for 'technical' persons, e.g. persons who are skilled in managing practical things but who face difficulties managing people. The manner of training enables you to easily put into practice the things you have learned. The training is dynamic and personally tailored.

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The participant, wants to make, an anonymous statement
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I enjoyed this training a lot. It gave me a solid theoretical framework in the field of leadership and communication. I also have more orientation where to look for more information on the content. It inspired me to apply the knowledge I got during our sessions in my professional and personal life, with positive outcomes. The group was very motivated and added a lot of positive energy to the whole training. The exercises helped me understand people's (and my own!) behaviour better! Highly recommended.

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Michal Wendolowski, Statistics Manager, Fertilizers Europe
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It enables me to give structure to things you think you know. The training was practical oriented with concrete situational exercises.

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Sandy Van Der Vreken, Collaborateur marketing, Tooltechnic Systems

Programme

Day 1

First leadership exercise and debrief

  • Everyone has an idea of what leadership means. And it often means something more.
  • This first exercise has the goal of defining the topic and illustrating the various things that can have an impact on success or failure

Constructive feedback

  • Skill-building session on how to deliver motivating, constructive and behaviour-driven feedback
  • Topic covered early on day 1 to ensure that all future peer feedback during the course is useful for the participants

Understanding your people

  • Communication skill building session
  • How can you use active empathy to really listen and get to know people

Introducing strategic action

  • Leadership exercise designed to show the importance of assessing current position and defining priorities before jumping into action
  • This session plants the seed for a strategic approach to leadership, which is reinforced during future leadership exercises

Day 2

Situational leadership

  • First leadership exercise to discover the different leadership styles that can be used
  • What are their advantages and disadvantages in terms of achieving “tick-in-the-box” results, employee happiness and competence development?
  • Case-based discussion to discover how to decide when which leadership style should be used

Coaching

  • Skill-building session 
  • How to help your people to find their own solutions to their own problems and to define action to achieve specific missions
  • GROW coaching model, applied immediately so each participant can see the value of a coaching approach and how a strategic approach to coaching works

Days 3 and 4

Topic order changes in each iteration of training… whereas days 1 and 2 follow above-noted approach to ensure that certain deliverables are on the table before days 3 and 4, since they come back in later sessions/topics

Motivation

  • What do people really want from work?
  • Intrinsic vs extrinsic motivators
  • What are the different ways in which you can get and maintain motivation for (yourself and) your people?
  • Through peer discussion and workshop, participants will define real concrete actions they can take for their own people

“Commercial communication” to create more influence

  • Role-play exercise “Sell me a pen” designed to show the importance of adapting your “pitch” to the person you want to influence
  • What you need to know about people in order to present beneficial arguments
  • Mini-exercises : How to present an idea as a benefit for the other and deal with objections in an effective way

Change

  • Role-play exercise : Get buy-in from someone for a specific new idea/approach = designed to show different change personality types
  • Who are the best people to approach for something new and how do you deal with different change personality types?
  • What happens when you bring a change to your people? Which best practices help to deal with these things
  • How to use the engagement cycle to adapt your leadership behaviour to different “change needs”

Dealing with difficult leadership situations

  • Role-play exercise + debrief designed to create understanding of the results cycle : Situation -> Perception -> Behaviour -> Results
  • How your own different perceptions have an impact on your behaviour
  • Different behaviour types you can have when faced with difficult and conflictual situations
  • Assertive communication roleplays

Teamwork

  • Leadership exercise designed to reinforce strategic approach to leadership and to highlight the issues that come up when working as a team
  • Note : During this exercise, specific elements are unexpectedly changed in order to show impact on motivation, reinforce change theory and create some “difficult situations”
  • Typically, this exercise happens on day 4, in order to bring back different topics already covered
  • What are the keys to effective teamwork?
  • Through peer discussion and workshop, participants will define real concrete actions they can take for their own teams

Handing over work to your people

  • “Inbox” exercise in workshop style : How to decide who should do what work and why
  • Participants learn a simple process for defining which tasks should and should not be given to the team, how to define the task in terms of competence-required, choosing the right people for the work (based on requirement for “tick-in-the-box” results, employee happiness and competence development), assessing risk and the required leadership style, communicating the hand-over

Trainer(s)

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Dan Steer

Dan Steer is Training Consultant at Kluwer Training. Following completion of his philosophy degree in England, Dan worked as a Project Manager in a European marketing agency delivering branding solutions for multinationals such as Vodafone, Philips, Unilever and Sony. Since relocating to Belgium, he has spent the last 6 years as Training and Development Manager for 2 large international IT service companies, implementing people development strategy. Today, Dan’s activities include training consultancy, personal coaching and delivery of training on a variety of subjects including communication and management skills and personal effectiveness.

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Practical information

Price: 2 381 EUR (excl VAT)

These trainings qualify for several grants. A practical instrument enabling you to pay only part of the registration fee

  • Training subsidised by kmo-portefeuille. Read more information.
Documentation:
  • Self Leadership And The One Minute Manager: discover The Magic of No Excuses!
  • Leadership And The One Minute Manager: increase effectiveness by being a good leader
Evaluation trainer(s):

9/10
In-company: If you have a number of people in your company who need this type of training, Kluwer will be happy to develop an in-house training course for you, customised to suit your particular situation. Our experienced trainers will tailor the course to fulfill the needs and abilities of your staff. Request your in company training.

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Dates