The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

After passing the ITIL® Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL®.

This qualification is primarily aimed at:

  • those who require a basic understanding of the ITIL framework
  • those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement

Goals

The ITIL® foundation course prepares participants for the ITIL® Foundation Exam. Taking the exam is optional and leads to the ITIL® Foundation Certificate, which is recognised internationally and rated as the benchmark in terms of IT Service Management.

Target audience

Participants of the ITIL® Foundation Training

Programme

  • Multiple choice examination questions
  • 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank from Axelos.
  • 26 marks required to pass (out of 40 available) - 65%
  • Duration: 60 minutes. Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a (paper) dictionary.
  • Closed book exam
  • Paperbased
  • Tentative exam result known immediately through Marking On The Spot

Trainer(s)

Maurits Baeyens

Maurits Baeyens is an IT Service Management trainer and practitioner with broad international and practical experience. He combines trainings with consultancy and coachings, offering a full recipe for successful ITSM practices. Maurits delivers all trainings that are part of the official ITIL® qualification scheme in Belgium, the Netherlands, France, Great-Britain, Sweden, the USA and Canada. He combines the use of other best practices like Kepner-Tregoe and COBIT in his consultancy work. He also is a qualified Apollo ITIL trainer.

Practical information

Price: 250 EUR (excl VAT)

Kluwer trainings qualify for several grants. A practical instrument enabling you to pay only part of the registration fee

  • Training subsidised by kmo-portefeuille. Read more information.

Extra:

ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. The ITIL® Licenced Affiliate logo is a trade mark of AXELOS Limited. Kluwer Training is affiliate of DPM, an Accredited Training Organization by EXIN.

In-company: If you have a number of people in your company who need this type of training, Kluwer will be happy to develop an in-house training course for you, customised to suit your particular situation. Our experienced trainers will tailor the course to fulfill the needs and abilities of your staff. Request your in company training.

Partner(s)

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